Refund policy
RETURN & REFUND POLICY
1. Overview
All of our cakes are handmade to order and are classed as perishable goods. Because of this, we cannot accept returns.
2. Returns
Due to the nature of our products, we do not accept returns under any circumstances. All items are made fresh and are not suitable for resale once they leave our kitchen.
3. Refunds & Replacements
We want every order to arrive in perfect condition. If something goes wrong, we’re here to help.
We will offer a refund or replacement if:
- Your order arrives damaged
- You receive the wrong item
- There is a clear issue with the product quality upon arrival
4. Reporting an Issue
If there is a problem with your order, please contact us within 24 hours of delivery.
To help us resolve things quickly, please include:
- Clear photos of the product
- Photos of the packaging
- A brief description of the issue
We may not be able to process claims made after this timeframe.
5. Non-Refundable Situations
We are unable to offer refunds or replacements in the following situations:
- Delays caused by the courier after dispatch
- Missed deliveries or incorrect address details provided at checkout
- Products not stored correctly after delivery
- Damage caused after the parcel has been successfully delivered
6. Delivery Responsibility
Once your order has been dispatched, responsibility for delivery passes to the courier service.
We use tracked services (e.g. Royal Mail Tracked 24) and provide tracking details so you can follow your order.
7. Perishable Goods
As our cakes are fresh and perishable, they must be opened and stored correctly as soon as they arrive. We are not responsible for issues caused by delayed collection or improper storage.
8. Our Promise
We genuinely care about every order we send out. If there is a genuine issue, we will always do our best to put it right.
9. Contact Us
If you need help with an order, please contact us at:
Cake Eighty Seven
Email: hello@cakeeightyseven